Question 1

Where is your data center located?

Accepted Answer

Our data center is located in downtown Tampa, Florida. The facility offers 24/7 on-site security, CCTV monitoring, controlled-access clearance, and redundant carrier connectivity on our own network (AS12083). Learn more on the Data Center page, or read why Tampa is a great place to do business.

Question 2

What is remote hands support?

Accepted Answer

Remote hands means our on-site technicians act as your hands in the data center — resetting a switch, swapping a cable, checking indicator lights, or running advanced diagnostics — without you having to travel to the facility. Read the full explanation in What Is Remote Hands?

Question 3

What power options do colocation customers get?

Accepted Answer

Colocation deployments include metered 208V power, so you pay for what you actually draw rather than a flat guess. Power feeds are provisioned by our engineers as part of your installation, and larger cabinets and private racks can be tailored to your power requirements — talk to our team about your build.

Question 4

How is bandwidth billed?

Accepted Answer

Bandwidth is billed on the industry-standard 95th-percentile model: your usage is sampled continuously, the top 5% of peaks are discarded, and you're billed on the remaining high-water mark. That means short bursts don't inflate your bill. Colocation plans also include a /29 IP allocation by default — details on the Rackspace & Colocation page.

Question 5

Can I visit my equipment in person?

Accepted Answer

Yes. The facility is staffed and secured 24/7 with on-site security, CCTV, and controlled-access clearance, and customer visits are coordinated through that access process. Many customers find they rarely need to visit, though — our remote hands team can handle most physical tasks for you.

Colocation & Data Center