Question 1

What support is included with my services?

Accepted Answer

All services include 24/7 technical support from real engineers — no first-line script readers. Colocation customers also get access to remote hands for physical tasks at the rack, from a switch reset to advanced diagnostics.

Question 2

How do I manage my services and billing?

Accepted Answer

Everything lives in the client area: invoices, service upgrades, and account settings. Server provisioning and day-to-day operations run through our control panel, which includes usage analytics, role-based access controls, and one-click operations.

Question 3

Are there setup fees?

Accepted Answer

No — pricing is transparent with zero setup fees. What you see quoted is what you pay, and bandwidth is billed fairly on the 95th-percentile model. For custom builds like private racks or cages, contact sales for a tailored quote.

Billing & Support