What is Remote Hands?
When it comes to a business, nothing matters if you offer poor customer service. You need to be able to rely on your colocation provider to be your on-site hands, eyes, and ears – without worrying about budget or time. Experienced staff should be available 24/7 to provide you with support in unexpected situations.
Benefits of Remote Hands?
IT staff are often in high demand. If one employer is laying them off, then others are recruiting. With managed IT, recruiting, retaining, and managing skilled technicians is the vendor’s challenge, not the client’s.
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Support teams are a huge asset to any business. Not only do they offer peace of mind with their proactive monitoring of the critical infrastructure of the data center facility, but they can also be called in a remote support capacity.
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Visiting a data center facility takes a considerable amount of time out of the working day, so it’s not always the most convenient option for busy IT professionals. Limits the number of data center visits that teams need to make.
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